Communication within the workplace is paramount but the method you use is important too. For items like policy updates or leadership changes, company email might be the best option. These could be items that do not require the employee to respond. On the other side of the coin, team messaging applications can be very useful when needing to solicit feedback from a particular group. While both of these programs have their benefits, they are useful in different ways.
- The boss installs a tool like Slack and asks all employees to use it.
- Email threads and chat-room conversations happen concurrently. Confusion reigns.
- Also use email when you need to BCC someone or when required by law, as is the case with announcements about open-enrollment periods for health insurance.
“Cloud-based collaboration tools are ideal for high-speed, in-the-moment collaboration among your team members, like sharing files that need to be updated in real time.”